Customer Care

SHIPPING INFORMATION

💙FREE Tracked Shipping: Orders over $75 CAD automatically get FREE tracked shipping for customers in Canada and the USA.

💙Canadian and American Tracked Shipping: $9.99 CAD 

💙For Calgary, AB local pickup, please use code CALGARYPICKUP to void shipping and I will message you to confirm pickup arrangements.  Local Calgary orders over $25 get FREE local delivery.

 

WEAR WITH CARE

💙Warning! This hair accessory is not a toy. Please be mindful of any small parts as potential choking hazards. delphinette hair accessories are thoughtfully and carefully made. Please don't leave children unattended while wearing hair accessories unless they know NOT to put them in their mouths.

 

FAQs

Processing Time: Pieces are handmade to order. Please allow for 1 - 3 business days for production.

Customs & Import Taxes: Customers are responsible for any additional customs and import taxes. 

Returns & Exchanges: Due to the handmade nature of delphinette pieces, returns and exchanges are not accepted. If there is an issue with order, please send an email to thedelphinette@gmail.com and I'm happy to discuss the situation.

Wholesale Information: I'm happy to work with retailers and to fulfill wholesale orders. Wholesale pricing, production recommendations, and production information can be provided upon request. Please send an email to thedelphinette@gmail.com with your inquiry.

 

CONTACT INFORMATION

Email: thedelphinette@gmail.com

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