Shipping + FAQs


💙FREE Tracked Shipping: Orders over $100 CAD automatically get FREE tracked shipping for customers in Canada and the USA.

💙Canadian and American Tracked Shipping: $14.99 CAD 

💙International Customers: Tracked shipping costs are calculated at checkout.

💙For Calgary, AB local pickup, please use code CALGARYPICKUP to void shipping and I will message you to confirm pickup arrangements.  Local Calgary orders over $25 get FREE local delivery.



Processing Time: Pieces are handmade to order. Please allow for 1 - 3 business days for production.

Customs & Import Taxes: Customers are responsible for any additional customs and import taxes. 

Returns & Exchanges: Due to the handmade nature of delphinette pieces, returns and exchanges are not accepted. If there is an issue with order, please send an email to and I'm happy to discuss the situation.

Wholesale Information: I'm happy to work with retailers and to fulfill wholesale orders. Wholesale pricing, production recommendations, and production information can be provided upon request. Please send an email to with your inquiry.




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