Shipping + FAQs

SHIPPING INFORMATION

💙FREE Tracked Shipping: Orders over $100 CAD automatically get FREE tracked shipping for customers in Canada and the USA.

💙Canadian and American Tracked Shipping: $14.99 CAD 

💙International Customers: Tracked shipping costs are calculated at checkout.

💙For Calgary, AB local pickup, please use code CALGARYPICKUP to void shipping and I will message you to confirm pickup arrangements.  Local Calgary orders over $25 get FREE local delivery.

 

FAQs

Processing Time: Pieces are handmade to order. Please allow for 1 - 3 business days for production.

Customs & Import Taxes: Customers are responsible for any additional customs and import taxes. 

Returns & Exchanges: Due to the handmade nature of delphinette pieces, returns and exchanges are not accepted. If there is an issue with order, please send an email to thedelphinette@gmail.com and I'm happy to discuss the situation.

Wholesale Information: I'm happy to work with retailers and to fulfill wholesale orders. Wholesale pricing, production recommendations, and production information can be provided upon request. Please send an email to thedelphinette@gmail.com with your inquiry.

 

CONTACT INFORMATION

Email: thedelphinette@gmail.com

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